Refund Policy
We put serious care into every product we make. Please review your order carefully before completing checkout — here's everything you need to know.
Last updated: March 18, 2026
All Sales Are Final
We stand behind the quality of every product we ship — and we ask that you take a moment to review your cart, verify your selections, and confirm your shipping details before completing your purchase. Once an order is placed and payment is processed, it cannot be modified or cancelled.
Damaged, Defective, or Incorrect Orders
We hold ourselves to a high standard. If your order arrives damaged, defective, or isn't what you ordered — that's on us, and we'll make it right.
Contact our support team promptly after delivery. We'll review your request and may offer a replacement or alternative solution at our discretion after verification.
Damaged in Transit
Arrived broken, crushed, or compromised during shipping
Defective Product
Something is off with the product quality or packaging
Wrong Item Received
We shipped you something different from what you ordered
How to Report an Issue
If your order falls into one of the categories above, here's what we need from you:
Contact Us Promptly
Reach out within a reasonable timeframe after delivery. The sooner we know, the faster we can resolve it.
Provide Your Details
Include your order number and clear photos of the product and packaging so our team can assess the situation quickly.
We Review & Resolve
Our team will review your request and reach out with a resolution — whether that's a replacement, an alternative solution, or another path forward.
Refund Exceptions
Outside of damaged or incorrect orders, refunds are considered only in exceptional circumstances:
Duplicate Payments
If you were charged more than once for the same order due to a system error, we'll refund the duplicate charge in full.
Checkout System Errors
If a technical issue during checkout resulted in an incorrect charge, we'll review and correct it after verification.
Approved refunds are processed to your original payment method. These situations are evaluated on a case-by-case basis and require verification by our team.
Processing Times
If a refund is approved, here's what to expect:
Refund reviewed, approved, and processed by our team
Funds returned to your original payment method
If you haven't seen the refund, check with your bank or card issuer first — then contact us
Before You Buy
We want every order to be the right one. Before checking out, we recommend:
- Double-check your product selections, quantities, and variants
- Verify your shipping address is current and accurate
- Review any subscription frequency settings if enrolling in auto-ship
- Read product descriptions and lab reports if you have questions about ingredients or dosing
Have a question before purchasing? Our team is here to help — reach out anytime and we'll make sure you're ordering exactly what you need.
Wholesale Orders
Wholesale orders are subject to separate terms. If you're a wholesale partner and received a damaged or incorrect shipment, contact your account representative directly for resolution. Wholesale refunds and replacements are handled on a case-by-case basis per your partner agreement.
Questions? We're Here.
If you need help with an order or have any questions about this policy, don't hesitate to reach out. We respond fast and we care about getting it right.
Sacred Journey Support