Shipping Policy

Orders placed before 2:00 PM Pacific Time on business days are processed and shipped the same day. Orders placed after the cutoff or on weekends and holidays are processed the next business day.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also check your order status anytime through your Sacred Journey account.

We offer multiple shipping options to fit your needs. All delivery estimates begin from the ship date, not the order date.

Every order includes tracking — no exceptions. Here's how it works:

We currently ship to all 50 U.S. states and U.S. territories. International shipping is not available at this time.

We understand that privacy matters. Every Sacred Journey order ships in plain, unmarked packaging with no product branding on the exterior. The return address shows our corporate name only — no product descriptions or imagery visible from the outside.

• Sturdy corrugated boxes or padded mailers depending on order size
• Products individually wrapped to prevent damage in transit
• Temperature-sensitive items (like chocolate bars) include insulated packaging during warmer months
• Eco-conscious materials where possible — recyclable boxes, minimal plastic

Subscribe & Save orders ship automatically on your chosen frequency. Here's what to know:

• Subscription orders are processed and shipped 2 business days before your next billing date
• You'll receive a shipping confirmation email with tracking for each renewal
• You can pause, skip, or modify your subscription at any time from your account dashboard — changes must be made at least 3 days before your next billing date

Wholesale partner orders follow a separate shipping process:

• Wholesale orders are processed within 2–3 business days of order placement
• Shipping costs are calculated based on order weight and destination at checkout
• Expedited wholesale shipping is available — contact your account representative for a quote
• All wholesale shipments include packing slips with no retail pricing

Things don't always go as planned. Here's how we handle common shipping issues:

Lost Packages

If tracking shows no movement for 7+ business days or your package is marked delivered but not received, contact us. We will file a carrier claim and either reship your order or issue a full refund — your choice.

Damaged in Transit

If your order arrives damaged, email us a photo within 48 hours of delivery. We'll send a replacement at no additional cost or issue a full refund. You do not need to return damaged items.

Wrong Address

Please double-check your shipping address at checkout. Once an order has shipped, we cannot redirect it. If a package is returned to us due to an incorrect address, we'll reship it at the customer's expense. Contact us immediately if you notice an error — we may be able to catch it before it ships.

While we do everything we can to ensure on-time delivery, occasional delays can happen due to:

• Carrier delays during peak seasons (holidays, major sales events)
• Severe weather or natural disasters affecting transit routes
• High order volume during product launches or promotions
• Address verification issues requiring additional confirmation

If your order is significantly delayed beyond the estimated delivery window, reach out and we'll investigate with the carrier and keep you updated.

Need to change or cancel an order? Time is of the essence:

If you have any questions about shipping, need to check on an order, or are experiencing a delivery issue — we're here to help: